Mindful Business

I’m working away and another email comes in from a client asking a question. I sigh. This will take a while. It’s not a difficult question, in fact I get asked it often. But I have to think it through and write it out. This isn’t paid work and it will take time away from paid work. It is customer service work, so it is important.

I send a reply and get an email back asking for clarification about some of the points I made. This continues intermittently until I call the client, find out what they really need to know and answer that question.

Skip ahead 5 months.

Another client email asking for information about a topic. I get this question a lot. That makes it easy to reply. I go into my FAQ file and copy and paste the relevant answer. I take a few moments to think deeply about this client. How is she doing, what is she working on? Why is she asking this question? What does she really need? I continue to draft her email reply, editing the pasted FAQ answer to suit her.

By being mindful of my business, I realized I was answering many of the same questions and taking too long to do an ineffective job at it. I decided to fix that.

I invested the time necessary to draft up clear, concise answers to the FAQ’s (which I continue to refine based on feedback). Now, I can reply easily. I remain mindful by taking the time to make each reply useful. It means we’re not emailing back and forth for clarification. It means I provide much more value.

Mindfulness in your business means you spend less time and get better results. Mindfulness takes away worry, focuses your attention on what matters and brings a resulting sense of contentment.

What is mindfulness? From Wikipedia http://en.wikipedia.org/wiki/Mindfulness

“…as a mental factor it signifies presence of mind, attentiveness to the present, rather than the faculty of memory regarding the past. It has the characteristic of not wobbling, i.e. not floating away from the object. Its function is absence of confusion or non-forgetfulness. It is manifested as guardianship, or as the state of confronting an objective field. Its proximate cause is strong perception (thirasaññā) or the four foundations of mindfulness.[5]

I am a rank amateur in this and well over my head in trying to share what this all means, except that being mindful is the best way I can describe how I have managed to do all I have done. I am terrible at meditating and my monkey brain gets the better of me most of the time, but sometimes and more and more, I am fully right where I need to be.

Here’s what it looks like to me…

Be present.

Place your focus on the present moment. Think and feel deeply at this time. Not thinking about what happened or what will happen, but be here now. We’ll talk about review and  planning in a bit.

Expand your view. When you are stressed and upset, your worldview, your field of vision, shrinks. When you are fully present, your view opens up and you see more.

One task at a time.  Give your all and your best to what you are doing right now. Complete each task. It may mean blocking off sufficient time to do the task and making the expectation clear to those around you. Focusing on one thing at a time, means you get that one thing done well the first time.

Choose the right task. When you are mindfully diving into your next task, you naturally give thought to whether or not it is the best task to be doing. Is it the best way for you to spend your time?

Listen

To the person in front of you. Listen deeply enough so you hear what they are telling you, not just their words. Consider your reply after they have finished talking. Yes, that may mean a pause, but that’s not necessarily a bad thing. Conversations don’t have to be a race.

To yourself. How do you feel in this moment. What do you need? What is your body telling you? Do you heed your ‘Spidey Sense’? Do you recognize your intuition?

To what’s not spoken. Only a small part of communication is by words. Being mindful means being aware of what’s being communicated beyond and around the words.

Time

Expands! When you slow down. time slows down. I get the most done during the times when I slow down and work mindfully on one task at a time.

To Think. Being mindfully in the moment means setting time aside to think. You need to head into your head and think sometimes. Sure I like to savour doing the dishes, who am I kidding, that’s a great time for me to lose myself in thought. I keep a list of things I need to think about in my head, so that I’m not distracted trying to think about them at inappropriate times like when I should be focused on the task at hand; and I know what I need to think about when the time presents itself.

To Review. Set aside time to review what happened. Replaying the past can be a distraction, or worse, it can erode your sense of self. You know what that’s like.

When you deliberately set aside time to debrief after a situation, you can prepare yourself to look for the lessons and to acknowledge the good, the bad and the ugly. Learn from your mistakes and make your future actions work better for you.

To Discuss. Deep, juicy discussions are soul enhancing and mind expanding. Give yourself and your friends the gift of wonderful conversations.

I think there’s a lot more to explore here and I will post much more about this. In the mean time, what do you think? Does this resonate? How does this manifest for you?

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3 Comments

  1. Great article. All to often we ignore being mindful to just get the job done.

    About the FAQ part, how about putting a section of FAQ’s together on your website? I also had someone suggest a SAQ section = Should have asked questions. This will help present and future clients with some of their questions and they will realize that they are not the only ones with thes particular questions. Then they will only contact you when they’re truly stuck.

    Reply
    • Great idea, Marlies. Not everyone will take the time to send an email. I like the idea of answering questions people may not have thought to ask.

      Reply
  2. Great stuff from youR youreffortlessbusiness.wordpress.com , man. Ive read your stuff before and youre just too awesome. I love what youve got here, love what youre saying and the way you say it. You make it entertaining and you still manage to keep it smart. I cant wait to read more from you. This is really a great blog. and Happy New Year!

    Reply

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